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FAQs

WHY IS THE ARCTIC CAT NAME BACK?

Passion can change people. Change minds. And in the end, it can take us back to where our family has been all along. Because Arctic Cat fans and powersports enthusiasts demanded it, the Arctic Cat® name will be returning to ATVs and Side-by-Sides in 2019.

WHO CAN I CONTACT TO LEARN MORE ABOUT ARCTIC CAT PRODUCTS?

Please contact your local authorized Arctic Cat dealer for product information, pricing and availability. Our website is also a helpful resource as it contains current information and news about Arctic Cat products. To contact a dealer near you, please visit our dealer locator. Receive updates about new products, promotions and giveaways via email by subscribing to our e-Newsletter here.

WHERE SHOULD I HAVE MY VEHICLE SERVICED OR REPAIRED?

We recommend having your vehicle serviced or repaired at an authorized Arctic Cat dealer. To find a dealer near you, please visit our dealer locator. If you have contacted your local dealer but still have questions, please contact our Customer Care team for assistance at 1-800-774-3946.

WHERE CAN I FIND AN OWNER’S MANUAL FOR MY ARCTIC CAT OR TEXTRON OFF ROAD VEHICLE?

Download 2015-2018 owner’s manuals for products produced by Textron Off Road here. If you cannot find a manual for your vehicle, contact us directly at arcticcatinfo@textron.com.

WHERE CAN I FIND A SERVICE MANUAL FOR MY ARCTIC CAT OR TEXTRON OFF ROAD VEHICLE?

Service manuals are available for purchase via your local authorized dealer. For all pre-2010 models, contact us directly at arcticcatinfo@textron.com.

WHERE CAN I PURCHASE GENUINE ARCTIC CAT PARTS AND ACCESSORIES?

We sell Arctic Cat parts and accessories through our network of authorized dealers. To find a dealer near you, please visit our dealer locator.

DOES ARCTIC CAT OFFER FINANCING OPTIONS?

See a local authorized Arctic Cat dealer for financing options.

WHO CAN I CONTACT TO DISCUSS SPONSORSHIP OPPORTUNITIES?

Contact us directly at arcticcatinfo@textron.com.

WHAT WARRANTY COVERAGE DO I HAVE ON MY NEW ARCTIC CAT VEHICLE?

Warranty coverage will vary by model and year. Please contact your local authorized dealer or our Customer Care team to inquire about your vehicle.

HOW CAN I FIND OUT IF MY ARCTIC CAT VEHICLE HAS AN OUTSTANDING RECALL?

You may contact your local Arctic Cat dealer, who can check the repair history of the vehicle to determine if a recall has been, or needs to be, performed. Information is also available on our website.

CAN I HAVE MY ARCTIC CAT VEHICLE DELIVERED TO MY HOME?

Contact your local Arctic Cat dealer to discuss the possibility of having a vehicle delivered to your home. To find a dealer near you, please visit our dealer locator.

HOW CAN I GET A REPLACEMENT KEY?

If you have one of the original vehicle keys, please contact your local dealer to inquire about getting a new key made. If you have misplaced all of your Arctic Cat keys, the ignition switch will need to be replaced. You can purchase a new ignition switch from you local authorized Arctic Cat dealer.

IS MY VEHICLE WARRANTY TRANSFERABLE?

No, original manufacturer’s warranty is not transferable to other owners or vehicles.

DO TECHNICAL SUPPORT REQUESTS HAVE TO BE COORDINATED THROUGH AN AUTHORIZED ARCTIC CAT DEALER?

Yes.

WHAT FORM DO I USE TO SUBMIT A CUSTOMER CARE QUESTION ABOUT MY ARCTIC CAT VEHICLE?

Go to the Arctic Cat customer care page to fill out a form and send to a customer care advocate.

I HAVE SOME ARCTIC CAT WEARABLES AND DECALS. CAN I EXCHANGE THEM FOR TEXTRON OFF ROAD WEARABLES AND DECALS?

No.

WILL YOU STILL BE SELLING THE TEXTRON OFF ROAD MERCHANDISE?

No.

CAN I RE-BRAND MY TEXTRON OFF ROAD VEHICLE TO ARCTIC CAT?

Yes, just contact your local dealer, and they can help you order a re-brand kit for your Model Year 2018 or 2019 Textron Off Road vehicle.